Legal · Agreement
Effective the date payment is received. By submitting payment via the Stripe payment link for the OpsHeyday 7-Day PI Sprint, or by subscribing to the OpsHeyday Care Plan, you accept this Agreement in its entirety.
This Sprint + Care Plan Agreement (the "Agreement") is between OpsHeyday ("Provider," "we," "our") and the law firm or individual identified on the Stripe payment receipt ("Client," "you," "your").
Provider will design, build, train, and deploy a customized 24/7 AI intake receptionist system (the "PI Intake Engine") for Client's personal-injury law practice within seven (7) business days from the date payment is received in cleared funds.
The Sprint includes:
After Sprint launch, Provider offers an ongoing monthly Care Plan subscription. The Care Plan includes:
The Care Plan begins on the date the Sprint goes live and bills monthly in advance.
Founding-cohort pricing is locked for the life of the Client's Care Plan subscription, provided the Care Plan is not cancelled. Post-founding-cohort pricing is $7,500 Sprint + $2,500/month Care Plan.
All payments are processed via Stripe. Sprint fee is paid via one-time payment link. Care Plan fee is billed as a recurring monthly subscription. Client is responsible for keeping a valid payment method on file. Failed payments after two (2) retries result in service suspension until cured.
Sprint fee is non-refundable once Provider has commenced work (see §4 ROI Guarantee for the exception). Care Plan fees are non-refundable for partial months but are pro-rated only where Provider terminates this Agreement without cause.
Client shall:
If the PI Intake Engine does not recover at least one thousand five hundred U.S. dollars ($1,500 USD) in signed-case attorney-fee value during the first thirty (30) days following Sprint go-live, Provider will continue the Care Plan at no charge until such recovery threshold is reached. "Signed-case value" is measured by Client's executed retainer log, jointly reviewed at day thirty (30). This guarantee applies only where Client has supplied accurate intake data, integrated the System into all designated channels, and not materially modified or disabled the System.
This is Provider's sole and exclusive guarantee on ROI. No other warranty, express or implied, is made regarding case volume, conversion rate, or revenue.
The PI Intake Engine is an administrative intake and scheduling tool. It does not practice law, render legal advice, establish an attorney-client relationship, quote case value, or accept representation. Every intake interaction includes a Model Rule 1.18 disclaimer indicating that the interaction is preliminary, that no attorney-client relationship is formed until Client confirms representation, and that the intake is conducted by automated software acting on behalf of Client's law firm.
Client retains sole responsibility for:
All Client data (intake records, contact information, case data, retainer logs) remains the sole property of Client. Provider acts solely as a processor under Client's direction.
The PI Intake Engine codebase, AI training methodology, automation workflows, configuration templates, and supporting infrastructure remain the sole property of Provider. Client is granted a non-exclusive, non-transferable license to use the System during the Care Plan term.
Provider may use de-identified, aggregated performance data (e.g., average response times, channel performance metrics) for benchmarking, product improvement, and marketing, provided no Client-identifying information is disclosed.
Each party agrees to hold the other's confidential information in confidence and use it only for the purpose of performing under this Agreement. Confidential information includes business strategies, intake data, case records, financial information, and the terms of this Agreement. This obligation survives termination for three (3) years.
Sprint commences on payment and ends at go-live. Care Plan is month-to-month from go-live.
Client may cancel the Care Plan with thirty (30) days' written notice via email to hello@opsheyday.com. Care Plan continues to bill for the 30-day notice period.
Provider may terminate for non-payment, material breach (uncured for fifteen (15) days after written notice), or unlawful use of the System.
Upon termination of the Care Plan, Provider will disable the PI Intake Engine and provide Client with a thirty (30)-day data-export window. Client retains all of its data; Provider retains its tooling and intellectual property.
To the maximum extent permitted by law, Provider's aggregate liability under this Agreement shall not exceed the total fees actually paid by Client to Provider during the three (3) months immediately preceding the event giving rise to the claim. In no event shall Provider be liable for indirect, consequential, incidental, special, or punitive damages, loss of profits, or loss of business, even if advised of the possibility of such damages.
Client shall indemnify and hold harmless Provider against any third-party claim arising from (a) Client's use of the System in violation of bar association rules or applicable law, (b) Client's intake criteria or representations made to its prospective clients, or (c) Client's breach of its own professional obligations.
Provider shall indemnify and hold harmless Client against any third-party claim alleging that the System, as delivered by Provider and used in accordance with this Agreement, infringes a U.S. intellectual property right.
Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, government action, internet outages, AI infrastructure provider downtime, etc.), provided the affected party gives prompt notice and resumes performance as soon as practicable.
This Agreement is governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute shall be resolved by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules, conducted in English in Wilmington, Delaware, or by remote video at Provider's discretion. Each party bears its own attorneys' fees except as awarded by the arbitrator.
All formal notices shall be sent to:
Either party may update its notice address by written notice to the other.
This Agreement, together with the Stripe payment receipt and any kickoff document signed at Sprint kickoff, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous proposals, representations, or agreements. Amendments must be in writing and accepted by both parties.
By submitting payment via the Stripe link for the OpsHeyday 7-Day PI Sprint or by subscribing to the OpsHeyday Care Plan, you acknowledge that you have read, understood, and agreed to be bound by this Agreement on behalf of yourself and the law firm or other entity you represent.